Now Hiring - Sales Manager in Detroit, MI

Job Description:

This role will provide outstanding Guest Services within our Sales & Catering TEAM, responsible for maintaining the sales function of the hotel. Cultivate and inSPIRE team members to grow their potential with SPIRE, by providing leadership, the tools, and resources for their success as well as the opportunities they need to grow as an individual and excel in their hospitality career but do not forget, you are a team member too! and we are here to support you.

Role and Responsibilities:

A Sales Manager is primarily responsible for meeting and maintaining guest satisfaction by creating a remarkable and effortless experience from when the guest arrives at the convention or meeting space, providing a memorable and distinctive experience that will not be forgotten or mistaken. Provide leadership and empowering the Hotel's TEAMS to strive for excellence and repeat business.

• Provide our guests with the best in service, courtesy, and care by responding promptly to guest requests, assistance, directions, and other amenities or information. Follow up with guests during their visit to ensure overall satisfaction.
• Review and share guest comments and scorecard results with team members to celebrate achievements.
• Fosters strong working relationships within the Sales & Catering TEAM and, equally important, with other departments by communicating effectively, both verbally and in writing to provide clear direction, assigning and instructing team members in details of work. Attend and participate in Sales & Catering and hotel management meetings weekly. Share any relevant information with corresponding departments to ensure a successful outcome daily.
• Lead and manage the overall efficient operation of selling guest room nights and room rental within the Sales & Catering Division. Use an effective inspection program of the convention and meeting space, ensuring consistent compliance to Hotel policies and quality standards of service, focusing on optimizing revenue.
• Solicit new and existing companies and organizations to rent guest rooms, conventions, and meeting space for exhibits, conferences, entertainment, and social events. Accept incoming inquiries about the above stated. Visit said potential clients and deliver proposals, contracts, etc., to maintain relationships for future business. Assist with record and file maintenance. Participate in sales/catering department's reader board program.
• Inspect hotel's sales/catering record books to determine availability of meeting/banquet space and guest rooms for prospective customers to rent or purchase. Compute, quote prices, and promptly prepare letters and contracts to advise prospective clients of availability. Audit client checks for accuracy.
• Conduct site inspections with potential and existing clients, visiting guest rooms, meeting space and banquet facilities, and other hotel facilities.
• Supervise and attend the overall setup and implementation of events and meetings. Communicate with relevant departments to ensure proper servicing of accounts. Perform walk-through of room setup and food and beverage displays, etc., with the client(s).
• As needed, assist with interviewing, hiring, and training in the procedures and techniques of the Sales & Catering Division. Training includes detailed instruction on sales & catering procedures and processes, systems, guest and brand service standards.
• Supervise the adherence to all applicable federal, state, local safety and health regulations and corporate standards.
• Improves service performance by observing team members and making recommendations to the management team of any non-adherence to company standards, policies, and procedures.
• Ensure proper cleanliness, use, repair of Sales & Catering Division areas, equipment, closet/storage areas, monitor inventories throughout the hotel, and purchase procedures. Immediately troubleshoots or reports system failures, non-functioning telephone, computer equipment, etc., to the appropriate department.
• Maintain workplace safety and corporate compliance by taking proactive measures, enforcing Hotel safety standards.
• Assist with reviewing current standards and introducing hotel-wide changes such as those affecting the Sales & Catering Division to ensure the hotel is in compliance. Maintain and review computerized records for budgeting and forecasting department expenses and make decisions based on information to ensure maximum profitability.
• Ensure guest satisfaction includes the prompt return of lost or items accidentally left behind in our hotels; therefore, overseeing the Hotel's Lost & Found procedures is critical.
• Provide instruction and guidance for guest's and team member's safety in fire or other emergencies.
• Report all suspicious persons or activities, hazardous conditions, etc., to Safety/Security Department.
• Other duties as assigned.

Specific Job Knowledge and Skills:
The individual must possess the following knowledge, skills, and abilities and explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to obtain any government-required licenses or certificates.
• Thorough knowledge of hotel operations, sales & catering, geographic designated market, event setup, equipment usage, quality assurance programs, hospitality law, and the development of short and long-range planning.
• Knowledge of food and beverage industry, current market trends, and federal, state, and local laws on the hospitality industry, i.e., OSHA, Local Liquor Commission, Department of Health, and Sanitation regulation. Knowledge of chemical cleaning agents, proper labeling and operation of various industrial equipment, and knowledge of Hotel Corporate policies and basic sanitation requirements/controls and applications of relevant chemicals to safeguard our team members, guests, and hotel property.
• Must have extensive knowledge of Food and Beverage etiquette, guest relations, and service standards.
• Above-average mathematical skills to analyze large volumes of complex financial information from many sources, reports, and forecast projections. Basic understanding of complex computerized financial systems and the ability to use manual dexterity to operate all office equipment to meet deadlines, operate 10-key by touch, complete necessary reports, and understand information from the hotel, regional or corporate offices.
• Ability to visit local customers or travel to local and out-of-town areas to represent the hotel at meetings and trade shows, at times requiring standing or sitting in a fixed position in an exhibit booth for the entire shift. Setup of the exhibit booth. Review reader boards.
• Ability to stand and walk continuously throughout the hotel areas/departments during the shift. Ability to sit for long periods. Ability to lift, grasp, carry and push up to 200lbs.
• Ability to exercise judgment in evaluating situations and in making sound decisions.

Other Expectations:

• Due to the seasonal nature of the hospitality industry, team members may be required to work varying schedules to reflect the hotel's business needs. This includes nights, weekends, and/or holidays. Regular attendance in conformance with the standards is essential to the successful performance of this position. Irregular attendance may be subject to disciplinary action up to and including severing employment.
• To ensure a safe and healthy working environment, all team members are required to comply with health and safety standards, regulations, and procedures and take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties; training will be provided..

Physical Demands /Work Environment:
The physical demands and work environment characteristics described here represent those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

• High school diploma or GED, 2-years of experience in hotel sales/convention services or related professional area preferred, or
• 2-year degree from an accredited university in Hospitality and Hotel Management, Business Administration, or related major, 1-year experience in hotel sales/convention services or related professional area; or
• Bachelor's degree from an accredited university in Hospitality and Hotel Management, Business Administration, or related major, 6-months experience in hotel sales/convention services, or related professional area.
• Valid, current driver's license required. CPR Certification required, Frist Aide training, and AED Certification preferred.
• Given that our guests visit our hotels from all regions of the world, additional/multilingual ability is preferred to provide a personalized experience to our guests.

BENEFITS:

Complete benefits package including medical, dental, vision, telemedicine, 401k, paid time off, life/disability insurance, indemnity plans, and a host of other voluntary options.

Spire Hospitality is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplements are available using the following links: EEOC is the Law Poster ([please apply online] and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement ([please apply online] Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)